دانلود مقاله ترجمه شده بررسی اثربخشی سیستم های مدیریت کیفیت

In this paper, we studied the problem of assessing the  business performance factors that were expected to be favored by  the  use  of  Quality  Management  Systems  (QMS).  These  performance  factors  include  information  quality, operating performance, design performance, environmental performance, product  quality,  service quality, supplier relationships,  customer  relationships  and  competitive  priorities.  We  also  studied  if  QMS  are  implemented  as  a catalyst for change, reasons for implementation  of QMS and use of QMS in daily practice.  To collect data, a survey study was conducted with professionals involved in quality management and engineering to collect their views on implementation of QMS. The collected data  was analyzed with the help of descriptive statistics. The results show that organizations often implement QMS as a catalyst for change,  use them in daily practice  and implement QMS both  for  internal  and  external  reasons.  Also,  most  of  the  performance  factors  are  found  to  be  favored  by implementation and daily use of QMS. These are additional findings from our study to existing literature