دانلود A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry

ترجمه مقاله AA combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry
قیمت : 390,000 ریال
شناسه محصول : 2009348
نویسنده/ناشر/نام مجله : Journal of Air Transport Management
سال انتشار: 2016
تعداد صفحات انگليسي : 12
نوع فایل های ضمیمه : Pdf+Word
حجم فایل : 558 Kb
کلمه عبور همه فایلها : www.daneshgahi.com
عنوان انگليسي : A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry

چکیده

Abstract

The aim of this study is to select airline service quality improvement criteria for the Taiwanese airline industry. Numerous factors such as low railway prices, the development of high-speed rail, increases in petroleum prices, increases in foreign airline competition, and the recent economic depression have led many airlines in Taiwan to encounter financial difficulties and even closure. Researchers have begun to identify critical service quality improvement criteria with the goal of increasing the competitive advantages of airlines. Most of the selected criteria, however, suffer from a major technical problem: all of the measurement dimensions are independent, leading to inadequate criteria for measuring service quality. Our calculations consider the interrelationships and effects among the evaluation dimensions and criteria to precisely rank and select criteria. The value of this study is that it provides airlines with a direction for measuring and improving their service quality with the goal of developing sustained competitive advantage over the long term.

Keywords: Service quality Airline Taiwanese airline industry
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